Pipefy incident

The information is not loading on the Dashboard.

Minor Resolved View vendor source →

Pipefy experienced a minor incident on November 3, 2025 affecting Dashboards, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 02:06 PM UTC
Resolved
Nov 03, 2025, 03:34 PM UTC
Duration
1h 28m
Detected by Pingoru
Nov 03, 2025, 02:06 PM UTC

Affected components

Dashboards

Update timeline

  1. investigating Nov 03, 2025, 02:06 PM UTC

    We are currently investigating this issue.

  2. identified Nov 03, 2025, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 03, 2025, 03:27 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 03, 2025, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 03, 2025, 03:34 PM UTC

    This incident has been resolved.

  6. postmortem Nov 13, 2025, 08:12 PM UTC

    **Root Cause** The exact cause of the issue is still being investigated. The team responsible for the dashboard is exploring a new method involving the cache technologie to determine if it will effectively address the problem. **Resolution** The issue was resolved by changing the system from using new cache data, which restored the functionality of the dashboard. **Action Plan**