Pipefy experienced a minor incident on November 24, 2025 affecting Application, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 24, 2025, 06:28 PM UTC
We are currently investigating this issue.
- identified Nov 24, 2025, 06:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 24, 2025, 06:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 24, 2025, 06:47 PM UTC
This incident has been resolved.
- postmortem Dec 02, 2025, 07:46 PM UTC
**Root Cause** A recent change in the core application led to a query that negatively affected the database's performance. This issue was noticed when users experienced slow loading times. **Resolution** During the incident, a spike was observed in the monitoring system, but the issue resolved itself without any direct intervention. Later, the engineering teams discovered that the problem began after a specific change was applied, and they implemented a fix to address it. **Action Plan** To prevent similar issues in the future, we will improve a telemetry system for this type of application scenario and review the latency in the monitoring system.