Pipefy incident

Unable to purchase or update plans

Minor Resolved View vendor source →

Pipefy experienced a minor incident on November 28, 2025 affecting Billing, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 02:03 PM UTC
Resolved
Nov 28, 2025, 03:40 PM UTC
Duration
1h 37m
Detected by Pingoru
Nov 28, 2025, 02:03 PM UTC

Affected components

Billing

Update timeline

  1. identified Nov 28, 2025, 02:03 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 28, 2025, 03:22 PM UTC

    We are continuing working on this fix

  3. resolved Nov 28, 2025, 03:40 PM UTC

    This incident has been resolved.

  4. postmortem Dec 04, 2025, 08:05 PM UTC

    **Root Cause** The problem was cause by new implementation using transaction finance API, which affected the purchasing service. The issue was identified and resolved by reverting the change. **Resolution** The problem was resolved by reverting the implementation, restoring the service to normal. **Action Plan**