Pipefy incident

Customer Service Platform is Experiencing Difficulties

Critical Resolved View vendor source →

Pipefy experienced a critical incident on January 5, 2026 affecting Intercom Chats and Posts, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 02:55 PM UTC
Resolved
Jan 05, 2026, 03:19 PM UTC
Duration
24m
Detected by Pingoru
Jan 05, 2026, 02:55 PM UTC

Affected components

Intercom Chats and Posts

Update timeline

  1. investigating Jan 05, 2026, 02:55 PM UTC

    We are currently experiencing technical difficulties with our third party customer service platform, which may lead to delays in response times. Pipefy remains fully operational, with no impact on its core functionalities.

  2. investigating Jan 05, 2026, 02:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 05, 2026, 03:19 PM UTC

    This incident has been resolved.