Pipefy incident

Customer Service Platform is Experiencing Difficulties

Major Resolved View vendor source →

Pipefy experienced a major incident on January 9, 2026 affecting Intercom Chats and Posts, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 07:51 PM UTC
Resolved
Jan 09, 2026, 08:52 PM UTC
Duration
1h 1m
Detected by Pingoru
Jan 09, 2026, 07:51 PM UTC

Affected components

Intercom Chats and Posts

Update timeline

  1. investigating Jan 09, 2026, 07:51 PM UTC

    We are currently experiencing technical difficulties with our third party customer service platform, which may lead to delays in response times. Pipefy remains fully operational, with no impact on its core functionalities.

  2. resolved Jan 09, 2026, 08:52 PM UTC

    This incident has been resolved.