Pipefy incident

Ipass - Save button disabled after completing all authentication fields

Minor Resolved View vendor source →

Pipefy experienced a minor incident on January 13, 2026, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 05:40 PM UTC
Resolved
Jan 13, 2026, 08:03 PM UTC
Duration
2h 22m
Detected by Pingoru
Jan 13, 2026, 05:40 PM UTC

Update timeline

  1. investigating Jan 13, 2026, 05:40 PM UTC

    We are currently investigating this issue.

  2. identified Jan 13, 2026, 06:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 13, 2026, 08:03 PM UTC

    This incident has been resolved.

  4. postmortem Jan 21, 2026, 06:33 PM UTC

    **Root Cause** The issue was caused by a recent third party software update, which led to the save button being disabled even after all authentication fields were completed. We identified the problem and addressed it with a new version that includes the necessary bug fix. **Resolution** We resolved the issue by implementing a new software update that contains the required bug fix, ensuring that the save button functions correctly after all fields are filled. **Action Plan** We plan to enhance our testing pipeline to ensure it is fully updated and consider involving experienced users to test in a staging environment for better reliability.