Pipefy experienced a major incident on January 20, 2026 affecting Authentication, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 05:03 PM UTC
We are currently investigating this issue.
- identified Jan 20, 2026, 05:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2026, 05:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 05:14 PM UTC
This incident has been resolved.
- postmortem Jan 21, 2026, 06:21 PM UTC
**Root Cause** A sudden surge in login requests led to a failure due to the limited number of available connections for authentication. This caused users to be unable to log in, although those already logged in were not affected. **Resolution** The issue was resolved by rolling out the application after detecting a database failover. This action restored the system's functionality and allowed users to log in again. **Action Plan** We plan to set up alerts for database connections. Monitoring of connection pools will be enhanced. The security team is keeping an eye on suspicious login IP addresses to block them if necessary.