PingPlotter Cloud experienced a minor incident on September 9, 2025, lasting 12h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 09, 2025, 05:30 AM UTC
We are currently investigating this incident..
- identified Sep 09, 2025, 04:39 PM UTC
One of our backend servers went through an unexpected migration late last night. Agent and NetCheck downloads are unavailable. Our support ticket system is also currently down. We're urgently working with our hosting provider to fix this..
- resolved Sep 09, 2025, 05:44 PM UTC
Agent and NetCheck downloads are fully operational. Thanks for your patience while resolved this issue!.