PingPlotter Cloud had 14 outages in the last 2 years totaling 2h 19m of downtime — averaging 0.6 incidents per month.
There were 14 PingPlotter Cloud outages since January 10, 2025 totaling 2h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
Backend Data Collection cannot be accessed at the moment. This incident was created by an automated monitoring service.
Backend Data Collection is now operational! This update was created by an automated monitoring service.
Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service.
We've identified an issue with DNS resolution affecting our agent connection service. New agents may be unable to connect or reconnect during this period. Existing connections are unaffected and will continue to operate normally. We're working with our upstream provider to resolve this and will post an update as soon as we have more information
Agent Service is now operational! This update was created by an automated monitoring service.
Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service.
Identity / Login is now operational! This update was created by an automated monitoring service.
Type: Incident Affected Components: Identity / Login Mar 19, 12:03:57 GMT+0 - Investigating - Identity / Login cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 19, 12:04:17 GMT+0 - Resolved - Identity / Login is now operational! This update was created by an automated monitoring service.
Type: Incident Duration: 18 minutes Affected Components: Agent Service Jan 10, 09:12:06 GMT+0 - Investigating - Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 10, 09:30:02 GMT+0 - Resolved - Agent Service is now operational! This update was created by an automated monitoring service.
Type: Incident Duration: 4 hours and 10 minutes Affected Components: Backend Data Collection, Identity / Login, Agent Service, Web Interface API Jan 10, 07:10:34 GMT+0 - Investigating - We are currently investigating this incident. Jan 10, 11:20:07 GMT+0 - Resolved - There was a database issue that was resolved by a restore. All data and pings should be available and flowing.
Type: Maintenance Duration: 15 minutes Affected Components: Backend Data Collection, Identity / Login, Agent Service, Web Interface API Nov 25, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 25, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 25, 04:15:00 GMT+0 - Completed - Maintenance has completed successfully
Type: Incident Duration: 10 minutes Affected Components: Web Interface API Nov 18, 19:40:41 GMT+0 - Investigating - Web Interface API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 19:50:52 GMT+0 - Resolved - Web Interface API is now operational! This update was created by an automated monitoring service.
Type: Incident Duration: 1 minute Affected Components: Backend Data Collection Oct 8, 03:45:13 GMT+0 - Investigating - Backend Data Collection cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 8, 03:45:53 GMT+0 - Resolved - Backend Data Collection is now operational! This update was created by an automated monitoring service.
Type: Incident Duration: 12 hours and 15 minutes Sep 9, 05:30:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 9, 16:39:23 GMT+0 - Identified - One of our backend servers went through an unexpected migration late last night. Agent and NetCheck downloads are unavailable. Our support ticket system is also currently down. We're urgently working with our hosting provider to fix this. Sep 9, 17:44:46 GMT+0 - Resolved - Agent and NetCheck downloads are fully operational. Thanks for your patience while resolved this issue!
Type: Maintenance Duration: 26 minutes Affected Components: Identity / Login, Backend Data Collection, Web Interface API, Agent Service Apr 17, 03:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time. Apr 17, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 17, 03:25:36 GMT+0 - Completed - Maintenance is complete and all operations are fully functional.
Type: Incident Duration: 34 minutes Affected Components: Backend Data Collection Apr 11, 18:29:45 GMT+0 - Resolved - Everything is back to normal and all data should be visible live as usual. Apr 11, 17:55:31 GMT+0 - Monitoring - We're closely monitoring this and it should be resolved shortly.
Type: Incident Duration: 10 hours and 47 minutes Affected Components: Identity / Login, Backend Data Collection, Web Interface API, Agent Service Apr 2, 17:32:45 GMT+0 - Resolved - This incident has been resolved. Apr 2, 06:46:00 GMT+0 - Monitoring - We have identified and fixed a connectivity issue with the web gateway for the agent service. Agents were unavailable for new sessions, and appeared offline. After fixing the connectivity issues, agents reconnected, and synced collected data. Some agents appear to have had issues syncing target data collected while offline, this is indicated by a gray period on the timeline graph of targets (no data) starting around 2025-04-02 06:46 AM (UTC) until recovery at around 2025-04-02 11:06 AM UTC. We are monitoring and investigating data sync issues.
Type: Maintenance Duration: 30 minutes Affected Components: Agent Service Jan 10, 04:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 10, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 10, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time.