Pinecone incident

[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Major Resolved View vendor source →

Pinecone experienced a major incident on July 15, 2025 affecting AWS us-east-1, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 10:00 PM UTC
Resolved
Jul 15, 2025, 10:59 PM UTC
Duration
59m
Detected by Pingoru
Jul 15, 2025, 10:00 PM UTC

Affected components

AWS us-east-1

Update timeline

  1. monitoring Jul 15, 2025, 10:56 PM UTC

    There was a 30 minute period of unavailability on the read path in AWS us-east-1 environments for some indexes. We have since resolved this issue and are monitoring.

  2. monitoring Jul 15, 2025, 10:58 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 15, 2025, 10:59 PM UTC

    This incident has been resolved.