Pinecone incident

[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Critical Resolved View vendor source →

Pinecone experienced a critical incident on July 15, 2025 affecting AWS us-east-1, lasting 18h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 08:13 PM UTC
Resolved
Jul 16, 2025, 02:20 PM UTC
Duration
18h 7m
Detected by Pingoru
Jul 15, 2025, 08:13 PM UTC

Affected components

AWS us-east-1

Update timeline

  1. identified Jul 15, 2025, 10:24 PM UTC

    The issue has been identified.

  2. monitoring Jul 15, 2025, 10:24 PM UTC

    There was a 2 minute period of unavailability on the read path in AWS us-east-1 environments. We have since resolved this issue and are monitoring.

  3. resolved Jul 16, 2025, 02:20 PM UTC

    This incident has been resolved.