Phreesia experienced a major incident on November 6, 2024 affecting PhreesiaPads and PhreesiaPads and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2024, 06:09 PM UTC
Investigating - Our engineering team is currently investigating an issue when starting a pad session. All clients Zone 1 Zone 2 Zone 4 Zone 5
- investigating Nov 06, 2024, 06:12 PM UTC
Investigating - The issue is impacting all zones.
- identified Nov 06, 2024, 06:28 PM UTC
Identified - Our team identified the issue and is currently working towards a resolution.
- monitoring Nov 06, 2024, 06:46 PM UTC
Monitoring - Our team was able to resolve the issue when pushing a workflow to pads. We are monitoring the issue before closing out this incident. We apologize for any inconvenience this caused.
- resolved Nov 06, 2024, 08:06 PM UTC
We continue to see normal performance in the push to pad workflow. We will close the incident at this time.