Phreesia experienced a minor incident on November 14, 2024 affecting Payment Services - Gateway and Payment Services - Gateway and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 14, 2024, 10:15 PM UTC
We are observing intermittent issues with taking payment transactions through the Apriva gateway on all zones. We are investigating.
- investigating Nov 14, 2024, 10:43 PM UTC
Apriva has acknowledged and are actively investigating this issue. We are monitoring closely.
- investigating Nov 15, 2024, 12:22 AM UTC
Apriva continues to investigate to remediate the problem. We are keeping close contact with them and will provide updates as they come.
- monitoring Nov 15, 2024, 02:22 AM UTC
Monitoring - We are seeing successful transactions to Apriva, they are currently confirming that they have resolved the issue before sending the all clear. We are continuing to monitor the performance of transactions to their system before resolving this incident.
- resolved Nov 15, 2024, 03:24 AM UTC
Resolved - Apriva has confirmed that the issue is resolved. We are continuing to see payment transactions process successfully through Apriva and will be marking this incident as resolved.