Phreesia experienced a minor incident on November 15, 2024 affecting Payment Services - Gateway and Payment Services - Gateway and 1 more component, lasting 11d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2024, 12:39 PM UTC
Investigating - We are observing intermittent issues with taking payment transactions through the Apriva gateway on all zones. We have escalated the issue to Apriva.
- investigating Nov 15, 2024, 02:07 PM UTC
Investigating - Apriva is investigating the issue to remediate the problem. We are keeping close contact with them and will provide updates as they come.
- investigating Nov 15, 2024, 04:33 PM UTC
Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
- investigating Nov 15, 2024, 05:27 PM UTC
Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
- investigating Nov 15, 2024, 06:30 PM UTC
Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
- investigating Nov 15, 2024, 07:30 PM UTC
Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
- monitoring Nov 15, 2024, 08:29 PM UTC
We are seeing successful transactions process through the gateway. We will continue to monitor before closing out the incident.
- investigating Nov 16, 2024, 09:14 AM UTC
We are observing intermittent issues with taking payment transactions through the Apriva gateway on all zones. Apriva is investigating.
- monitoring Nov 16, 2024, 10:49 AM UTC
Investigating - Apriva continues to investigate urgently to try and remediate the problem. We will continue to provide updates as they come.
- monitoring Nov 16, 2024, 11:55 AM UTC
We are seeing successful transactions process through the gateway after a fix applied by Apriva. We will continue to monitor before closing out the incident.
- monitoring Nov 18, 2024, 06:11 PM UTC
We are observing intermittent issues with taking payment transactions through the Apriva gateway on all zones and have escalated to Apriva to investigate.
- investigating Nov 18, 2024, 07:34 PM UTC
Investigating - Apriva is investigating urgently to try and remediate the problem. We will continue to provide updates as they come.
- monitoring Nov 18, 2024, 07:59 PM UTC
We are seeing successful transactions process through the gateway. We will continue to monitor.
- resolved Nov 26, 2024, 01:59 PM UTC
We have observed stability with the Apriva gateway and will be marking the issue as resolved. 11/18/2024 Issue Start: 12:53 PM ET Issue End: 2:44 PM ET We apologize for any inconvenience this has caused.