Phreesia experienced a major incident on November 18, 2024 affecting Mobile - SMS and Mobile - Email, lasting 21d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2024, 03:53 PM UTC
We are currently observing some delays when trying to complete mobile workflows. Our engineering team is investigating the issue. If available, please use PhreesiaPads as an alternative means for intake.
- investigating Nov 18, 2024, 05:32 PM UTC
Investigating - We are continuing to investigate the delays when completing mobile workflows.
- investigating Nov 18, 2024, 07:01 PM UTC
Investigating - We are continuing to investigate the delays when completing mobile workflows.
- monitoring Nov 18, 2024, 08:18 PM UTC
Monitoring - Patients can now complete their mobile workflows without any delays, we will continue to monitor before closing out this incident. We apologize for any inconvenience this has caused.
- resolved Dec 09, 2024, 08:22 PM UTC
Resolved - We have continued to observe that patients can complete their mobile workflows without any delays, we will now be closing this incident.