Phreesia experienced a minor incident on December 18, 2024 affecting Eligibility and Benefits Verification and Eligibility and Benefits Verification and 1 more component, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2024, 01:58 PM UTC
Investigating - We are investigating an increase in Eligibility & Benefits (E&B) timeouts originating from an issue with one of our clearinghouse vendors, Availity. In the interim, for transactions resulting in timeouts, staff should verify E&B details by visiting the Insurance Payer's portal directly, or calling. We apologize for any inconvenience this has caused. All Clients All Zones
- monitoring Dec 18, 2024, 02:39 PM UTC
Monitoring - Availity issued a fix, and we are seeing successful E&B transactions process through the clearinghouse now. For appointments today, staff can resubmit individual transactions or as a batch. Phreesia's standard automated E&B check will resubmit all timed out transactions later this evening. We will continue to monitor.
- resolved Dec 18, 2024, 06:33 PM UTC
We continue to see stability with the E&B platform. The issue is now resolved.