Phreesia experienced a critical incident on December 20, 2024 affecting Appointment Accelerator, lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 20, 2024, 03:21 PM UTC
We are currently investigating issues with users being able to access or login to the Appointment Accelerator page https://app.queuedr.com/users/sign_in.
- investigating Dec 20, 2024, 03:33 PM UTC
We can confirm this is also impacting offers and fills from sending. Our Engineering team continues to investigate to find a resolution.
- identified Dec 20, 2024, 03:38 PM UTC
Users should now be able to access and login to the Appointment Accelerator page. We will provide another update when we can confirm all functionality is restored.
- monitoring Dec 20, 2024, 03:43 PM UTC
All functionality has been restored including offers and fills. We will continue to monitor for stability before closing out the incident. We apologize for any inconvenience caused.
- resolved Dec 20, 2024, 09:32 PM UTC
We continue to see stability with the Appointment Accelerator platform and will resolve the incident.