Phreesia experienced a notice incident on February 27, 2025 affecting Mobile - SMS and Mobile - SMS and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2025, 02:41 PM UTC
Phreesia is aware of reports that a subset of patients may receive a warning about unsafe browsing during a mobile pre-visit while using the Chrome web browser. Our engineering teams are actively investigating the issue. Please check back at this page for additional updates.
- monitoring Feb 27, 2025, 04:06 PM UTC
Phreesia is no longer able to reproduce the warnings that patients were sporadically receiving when following a pre-visit link through SMS or email. We will continue to monitor this issue before closing this out. Please check back at this page for additional updates. We apologize for the inconvenience this may have caused.
- investigating Feb 27, 2025, 04:50 PM UTC
Phreesia continues to investigate reports of patients sporadically receiving a warning about unsafe browsing when following a pre-visit link through SMS or email. Our engineering teams are actively investigating the issue. Please check back at this page for additional updates.
- investigating Feb 27, 2025, 05:56 PM UTC
Phreesia continues to investigate reports of patients sporadically receiving a warning about unsafe browsing when following a pre-visit link through SMS or email. We can confirm this is sporadic behavior and we are diligently working on identifying the issue. Please check back at this page for additional updates.
- identified Feb 27, 2025, 06:16 PM UTC
Phreesia has confirmed that Google has mistakenly categorized the mobile pre-visit links as unsafe. We are working with Google to rectify the situation. Please continue to check back at this page for additional updates.
- identified Feb 27, 2025, 07:58 PM UTC
We are continuing to investigate and work with Google to rectify the situation. We will provide another update by 5PM EST.
- monitoring Feb 27, 2025, 10:23 PM UTC
Phreesia has confirmed that Google inadvertently categorized the mobile pre-visit links as unsafe and they have made an update to address this. At this time, we can see that Patients should no longer encounter unsafe site warnings when attempting to access their mobile intake workflow. We will continue to monitor this until we have root cause from Google. If you continue to receive reports, please contact support. We understand the impact this has had on your organization and apologize for the inconvenience.
- resolved Feb 28, 2025, 05:58 PM UTC
Phreesia has continued to monitor our mobile pre-visit links and they are working as expected. Patients should no longer encounter unsafe site warnings when attempting to access their mobile intake workflow. We understand the impact this has had on your organization and apologize for the inconvenience.