Phreesia incident
Increase in Timeouts for Eligibility and Benefits transactions through Availity
Phreesia experienced a minor incident on April 1, 2025 affecting Eligibility and Benefits API and Eligibility and Benefits Verification and 1 more component, lasting 7h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2025, 01:36 PM UTC
We are investigating an increase in Eligibility & Benefits (E&B) timeouts originating from an issue with one of our clearinghouse vendors, Availity. In the interim, for transactions resulting in timeouts, staff should verify E&B details by visiting the Insurance Payer's portal directly, or calling. We apologize for any inconvenience this has caused.
- monitoring Apr 01, 2025, 04:02 PM UTC
Availity has implemented a fix, and E&B transactions are now processing successfully on the Dashboard. For today’s appointments, staff can manually resubmit transactions either individually or as a batch. Additionally, Phreesia’s automated system will reprocess all timed-out transactions later this evening. We will continue to monitor.
- resolved Apr 01, 2025, 09:09 PM UTC
We have continued to see E&B transactions process successfully on the Dashboard after Availity implemented a fix at 11:41 AM ET. If you have any appointments from today still showing as timed out, staff can manually resubmit transactions either individually or as a batch. Phreesia’s automated system will reprocess all timed-out transactions later this evening.