Phreesia incident

SMS and 2FA delivery failures to AT&T Customers

Minor Resolved View vendor source →

Phreesia experienced a minor incident on April 22, 2025 affecting Mobile - SMS and Mobile - SMS and 1 more component, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 01:50 PM UTC
Resolved
Apr 22, 2025, 08:36 PM UTC
Duration
6h 45m
Detected by Pingoru
Apr 22, 2025, 01:50 PM UTC

Affected components

Mobile - SMSMobile - SMSPatient ChatPatient ChatMobile - SMSMobile - SMSMobile - SMSPatient ChatPatient ChatPatient Chat

Update timeline

  1. investigating Apr 22, 2025, 01:50 PM UTC

    We are currently seeing issues with SMS and 2FA delivery to AT&T customers. Our texting vendor, Twilio, is working closely with the carrier partner to resolve this issue. In the meantime, we recommend using alternative methods to have patients complete their check-in workflows like email, or pads. We will continue to provide regular updates and thank you for your patience.

  2. monitoring Apr 22, 2025, 02:56 PM UTC

    AT&T has resolved the issue that was impacting SMS and 2FA delivery to their customers. We are now observing successful message deliveries. We will continue to monitor.

  3. resolved Apr 22, 2025, 08:36 PM UTC

    We have continued to see successful delivery of SMS and 2FA messages to AT&T customers after they resolved the issue earlier this morning. We will now mark this as resolved.