Phreesia experienced a minor incident on May 13, 2025 affecting Payment Services - Phreesia Processor and Payment Services - Phreesia Processor and 1 more component, lasting 6h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2025, 02:42 PM UTC
Our Engineering team is currently investigating an issue where users are unable to collect payments when swiping a credit card on Pads and the Dashboard. Transactions can still be taken by manually entering the card information on the Dashboard. Please check back at this page for additional updates.
- monitoring May 13, 2025, 04:29 PM UTC
We are no longer seeing issues with collecting payments when swiping a credit card on Pads and the Dashboard. We are currently monitoring to ensure continued stability.
- resolved May 13, 2025, 09:08 PM UTC
We have continued to observe no further issues with collecting payments via credit card swipes, both on Pads and through the Dashboard. We will now mark this as resolved.