Phrase incident

Degraded Performance of Phrase Analytics (TMS) and Phrase Data since May 4, 2026

Minor Ongoing View vendor source →

Phrase is currently experiencing a minor incident affecting Analytics and Analytics, which began 2h ago. The vendor's full update timeline is below.

Started
May 21, 2026, 09:42 AM UTC
Resolved
Ongoing
Duration
● 2h 16m
Detected by Pingoru
May 21, 2026, 09:42 AM UTC

Affected components

AnalyticsAnalytics

Update timeline

  1. investigating May 21, 2026, 09:42 AM UTC

    We are investigating an issue affecting Phrase Analytics (TMS) and Phrase Data since May 4, 2026. Customers may see missing or incorrect analytics metrics for some jobs. Specifically: Processed words may be missing for jobs with Chinese, Japanese, or Korean (CJK) as the source language. Characters, completed words, confirmed words, and locked words may be missing for jobs across all language combinations. We are continuing to investigate and will share further updates as soon as possible.