Photoroom incident

Increased latency and error rate on both Remove Background and Image Editing APIs

Major Resolved View vendor source →

Photoroom experienced a major incident on March 31, 2025 affecting Remove Background API Uptime and Image Editing API Uptime, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 01:56 PM UTC
Resolved
Mar 31, 2025, 02:37 PM UTC
Duration
41m
Detected by Pingoru
Mar 31, 2025, 01:56 PM UTC

Affected components

Remove Background API UptimeImage Editing API Uptime

Update timeline

  1. investigating Mar 31, 2025, 01:56 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 31, 2025, 02:03 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 31, 2025, 02:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 31, 2025, 02:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified Mar 31, 2025, 02:36 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Mar 31, 2025, 02:37 PM UTC

    This incident has been resolved.