Phonic Outage History

Phonic is up right now

Phonic had 5 outages in the last 2 years totaling 5h 8m of downtime, averaging 0.2 incidents per month.

There were 5 Phonic outages since October 20, 2025 totaling 5h 8m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.phonic.ai

Major June 3, 2026

Modal & Baseten Outage

Detected by Pingoru
Jun 03, 2026, 01:05 PM UTC
Resolved
Jun 03, 2026, 01:54 PM UTC
Duration
49m
Affected: Phonic (Model Server)Phonic (End to End Calling Integration Tests)
Timeline · 2 updates
  1. investigating Jun 03, 2026, 01:05 PM UTC

    Both Modal and Baseten, which run model inference, are seeing errors across their fleet.

  2. resolved Jun 03, 2026, 01:54 PM UTC

    Resolved

Read the full incident report →

Major May 28, 2026

LiveKit Outage on SIP Trunking

Detected by Pingoru
May 28, 2026, 03:08 PM UTC
Resolved
May 28, 2026, 03:54 PM UTC
Duration
46m
Affected: Phonic (End to End Calling Integration Tests)
Timeline · 2 updates
  1. investigating May 28, 2026, 03:08 PM UTC

    LiveKit is seeing elevated latencies on SIP trunking.

  2. resolved May 28, 2026, 03:54 PM UTC

    Resolved

Read the full incident report →

Minor April 17, 2026

Fly.io TLS Incident

Detected by Pingoru
Apr 17, 2026, 02:35 PM UTC
Resolved
Apr 17, 2026, 02:38 PM UTC
Duration
3m
Affected: Phonic (API Server)
Timeline · 2 updates
  1. investigating Apr 17, 2026, 02:35 PM UTC

    Our API hosting provider, Fly.io, has an incident temporarily provisioning new TLS certificates: https://status.flyio.net/incidents/4fxnx2qr9x1d

  2. resolved Apr 17, 2026, 02:38 PM UTC

    Resolved

Read the full incident report →

Major January 14, 2026

Modal Outage

Detected by Pingoru
Jan 14, 2026, 11:09 PM UTC
Resolved
Jan 14, 2026, 11:35 PM UTC
Duration
26m
Affected: Phonic (Model Server)Phonic (End to End Calling Integration Tests)
Timeline · 2 updates
  1. investigating Jan 14, 2026, 11:09 PM UTC

    Our GPU inference provider, Modal, experienced a capacity crunch.

  2. resolved Jan 14, 2026, 11:35 PM UTC

    Modal has resolved the issue

Read the full incident report →

Major October 20, 2025

AWS Outage

Detected by Pingoru
Oct 20, 2025, 07:30 AM UTC
Resolved
Oct 20, 2025, 10:34 AM UTC
Duration
3h 4m
Affected: Phonic (Model Server)Phonic (End to End Calling Integration Tests)
Timeline · 2 updates
  1. investigating Oct 20, 2025, 07:30 AM UTC

    Our model hosting provider (Modal) was affected by the AWS outage in us-east-1 this morning

  2. resolved Oct 20, 2025, 10:34 AM UTC

    Our engineering team has resolved all issues related to the AWS outage.

Read the full incident report →