Phonic experienced a major incident on January 14, 2026 affecting Phonic (Model Server) and Phonic (End to End Calling Integration Tests), lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Phonic (Model Server)Phonic (End to End Calling Integration Tests)
Update timeline
- investigating Jan 14, 2026, 11:09 PM UTC
Our GPU inference provider, Modal, experienced a capacity crunch.
- resolved Jan 14, 2026, 11:35 PM UTC
Modal has resolved the issue