Phonic incident

AWS Outage

Major Resolved View vendor source →

Phonic experienced a major incident on October 20, 2025 affecting Phonic (Model Server) and Phonic (End to End Calling Integration Tests), lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:30 AM UTC
Resolved
Oct 20, 2025, 10:34 AM UTC
Duration
3h 4m
Detected by Pingoru
Oct 20, 2025, 07:30 AM UTC

Affected components

Phonic (Model Server)Phonic (End to End Calling Integration Tests)

Update timeline

  1. investigating Oct 20, 2025, 07:30 AM UTC

    Our model hosting provider (Modal) was affected by the AWS outage in us-east-1 this morning

  2. resolved Oct 20, 2025, 10:34 AM UTC

    Our engineering team has resolved all issues related to the AWS outage.