Phone.com incident

Contact center wait times are longer than normal.

Minor Resolved View vendor source →

Phone.com experienced a minor incident on March 18, 2022 affecting Customer Service - Sales & Support Lines, lasting 6h 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2022, 04:57 PM UTC
Resolved
Mar 18, 2022, 11:24 PM UTC
Duration
6h 26m
Detected by Pingoru
Mar 18, 2022, 04:57 PM UTC

Affected components

Customer Service - Sales & Support Lines

Update timeline

  1. monitoring Mar 18, 2022, 04:57 PM UTC

    We are currently experiencing longer than normal telephone hold times for our support agents. If you’d rather not wait, please visit www.phone.com/support and submit a ticket. One of our agents will reach out as soon as they are available.

  2. resolved Mar 18, 2022, 11:24 PM UTC

    This incident has been resolved.