Phone.com incident

Long customer support wait times

Minor Resolved View vendor source →

Phone.com experienced a minor incident on April 25, 2022 affecting Customer Service - Sales & Support Lines, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2022, 07:27 PM UTC
Resolved
Apr 25, 2022, 08:26 PM UTC
Duration
59m
Detected by Pingoru
Apr 25, 2022, 07:27 PM UTC

Affected components

Customer Service - Sales & Support Lines

Update timeline

  1. monitoring Apr 25, 2022, 07:27 PM UTC

    Our contact center is currently experiencing a large number of inbound calls which is leading to longer wait times. We do apologize for this. Rather than waiting, you can submit a support request at https://www.phone.com/support-request/, or call back later today. We appreciate your patience and look forward to assisting you soon.

  2. resolved Apr 25, 2022, 08:26 PM UTC

    This incident has been resolved.