Phone.com incident
System Impairment - Inbound messaging delays from Verizon
Phone.com experienced a minor incident on November 2, 2022 affecting SMS/Text Messaging, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2022, 08:55 PM UTC
One of our technology partners is experiencing an impairment that is causing inbound text messaging delays from Verizon. We are working closely with our partners as they work to resolve this issue. More information will be provided when it is available.
- investigating Nov 03, 2022, 02:11 AM UTC
We are continuing to investigate this issue.
- identified Nov 03, 2022, 02:13 AM UTC
The issue with the upstream routing has been identified, and the relevant parties are engaged and working on mitigation. The changes they're making will most likely take through the day tomorrow to take full effect, so we will provide more details when available.
- identified Nov 03, 2022, 02:54 PM UTC
Our technology partner remains engaged with Verizon and the industry vendor as they work to restore inbound SMS from Verizon to the network.
- monitoring Nov 03, 2022, 05:13 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- monitoring Nov 03, 2022, 07:15 PM UTC
Our technology partner has confirmed that Verizon, along with the industry vendor, is delivering inbound SMS Traffic to the network with successful message delivery. We will continue to monitor to ensure continued stability.
- resolved Nov 04, 2022, 05:14 PM UTC
This incident has been resolved.