Phone.com incident

My.Phone.com Audio Issue

Minor Resolved View vendor source →

Phone.com experienced a minor incident on November 21, 2022 affecting My.Phone.com, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2022, 08:50 PM UTC
Resolved
Nov 22, 2022, 02:56 AM UTC
Duration
6h 5m
Detected by Pingoru
Nov 21, 2022, 08:50 PM UTC

Affected components

My.Phone.com

Update timeline

  1. investigating Nov 21, 2022, 08:50 PM UTC

    We are currently experiencing an issue resulting in no audio for some customers using My.Phone.com. We are working urgently to identify the cause and correct the problem. We will provide additional information and an estimated resolution time when it is available.

  2. investigating Nov 21, 2022, 10:51 PM UTC

    Our team is continuing the investigation to fix this issue, which solely affects My.Phone.com. Other audio services are all operating normally.

  3. resolved Nov 22, 2022, 02:56 AM UTC

    This incident has been resolved.