Phone.com incident
My.Phone.com, the mobile apps, and Configure.Phone.com are unavailable for some users.
Phone.com experienced a minor incident on September 18, 2023 affecting My.Phone.com and Mobile Application and 1 more component, lasting 6h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2023, 06:45 PM UTC
Some users are unable to access My.Phone.com, the mobile apps and Configure.Phone.com. Our team is actively investigating the issue with all urgency. We will provide updates when more information becomes available.
- investigating Sep 18, 2023, 07:20 PM UTC
We are continuing to investigate this issue.
- identified Sep 18, 2023, 09:24 PM UTC
One of our technology partners is experiencing an impairment impacting Phone.com customers' ability to access and use our applications. We are working closely with our partner as they work to resolve this issue. More information and an estimated time of resolution will be provided when it is available.
- resolved Sep 19, 2023, 01:29 AM UTC
This incident has been resolved.