Phone.com incident

Gateway Calling and Call Handling Rule Update Impairment

Minor Resolved View vendor source →

Phone.com experienced a minor incident on September 26, 2023 affecting Voice Network and Mobile Application and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 02:17 PM UTC
Resolved
Sep 26, 2023, 02:51 PM UTC
Duration
34m
Detected by Pingoru
Sep 26, 2023, 02:17 PM UTC

Affected components

Voice NetworkMobile ApplicationControl PanelConfigure.Phone.com

Update timeline

  1. investigating Sep 26, 2023, 02:17 PM UTC

    Some customers are having issues with gateway calling on our mobile applications and may be experiencing delays when updating call-handling rules. We are urgently investigating the matter. Meanwhile, customers can use WiFi mode to complete calls on the mobile apps or use My.Phone.com.

  2. resolved Sep 26, 2023, 02:51 PM UTC

    This issue has been resolved.