Phone.com incident

Support Chat Impairment

Minor Resolved View vendor source →

Phone.com experienced a minor incident on February 15, 2023, lasting 21h 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2023, 06:34 PM UTC
Resolved
Feb 16, 2023, 04:25 PM UTC
Duration
21h 50m
Detected by Pingoru
Feb 15, 2023, 06:34 PM UTC

Update timeline

  1. identified Feb 15, 2023, 06:34 PM UTC

    We are aware of an issue that is preventing customers from initiating support chats from within our applications. We know the root cause and are working urgently to resolve the issue. Meanwhile, to reach our support team via chat, you can visit https://support.phone.com/contact-us.

  2. resolved Feb 16, 2023, 04:25 PM UTC

    This issue has been resolved.