Phone.com incident

Some customers are unable to make or receive calls

Major Resolved View vendor source →

Phone.com experienced a major incident on April 23, 2025 affecting Voice Network and My.Phone.com and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 03:36 PM UTC
Resolved
Apr 23, 2025, 05:07 PM UTC
Duration
1h 30m
Detected by Pingoru
Apr 23, 2025, 03:36 PM UTC

Affected components

Voice NetworkMy.Phone.comMobile ApplicationDesk PhonesPhone.com Communicator

Update timeline

  1. investigating Apr 23, 2025, 03:36 PM UTC

    A subset of customers is experiencing an issue that prevents devices and applications from placing or receiving calls. Our team is working urgently to resolve the issue. We will update as soon as more information is available.

  2. resolved Apr 23, 2025, 05:07 PM UTC

    This incident has been resolved. More information about the issue will be available soon.