Phone.com experienced a minor incident on April 23, 2025 affecting Voice Network and Desk Phones, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Voice NetworkDesk Phones
Update timeline
- investigating Apr 23, 2025, 06:41 PM UTC
We are investigating an issue that is preventing some customers from receiving calls on IP devices. We will provide more information as it becomes available.
- resolved Apr 23, 2025, 09:02 PM UTC
Our team has implemented a fix for this issue. Please power cycle your device (turn it off and then back on) to resolve the issue. More information about the cause will be available soon.