Phonecheck Outage History
Phonecheck is up right nowPingoru has recorded 51 incidents for Phonecheck: 8 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 191 of 744 (26%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 4 of 720 (0%) |
| October 2026 | 1 | 0 of 524 (0%) |
Incidents, newest first
Minor October 9, 2026 Phonecheck Service Outage 15m Mac Desktop, Windows Desktop, Apple Simlock IMEI Service
Started Oct 09, 2026, 04:13 PM UTC· resolved Oct 09, 2026, 04:28 PM UTC
- investigating Oct 09, 2026, 04:13 PM UTC
We are currently investigating the issue that is impacting Phonecheck
- resolved Oct 09, 2026, 04:28 PM UTC
The service disruption has been addressed, and Phonecheck should now be operating normally.
Critical August 17, 2026 Login Issues - Token Not Generated Error 55m Mac Desktop, Windows Desktop
Started Aug 17, 2026, 09:18 PM UTC· resolved Aug 17, 2026, 10:14 PM UTC
- investigating Aug 17, 2026, 09:18 PM UTC
We are currently investigating the issue, please stand by as we provide a solution ASAP
- monitoring Aug 17, 2026, 09:40 PM UTC
The Phonecheck service should now be operational again. However, we are continuing to monitor the system closely, as it may take some time for all services to fully stabilize.
- resolved Aug 17, 2026, 10:14 PM UTC
This incident has been resolved, we will be sure to account for this issue and provide a solution to prevent this incident from happening again.
Minor July 22, 2026 Verizon Finance ESN is down 1h 58m Verizon Status
Started Jul 22, 2026, 04:02 PM UTC· resolved Jul 22, 2026, 06:01 PM UTC
- identified Jul 22, 2026, 04:02 PM UTC
We have confirmed that Verizon's Finance Check is currently down. We are waiting to hear back from Verizon for an ETA on when this will come back online.
- monitoring Jul 22, 2026, 04:46 PM UTC
Verizon has confirmed that the Finance check should be back online. We are currently monitoring to ensure it's working.
- resolved Jul 22, 2026, 06:01 PM UTC
Verizon Finance ESN server is back online
Major July 21, 2026 SimLock and CarrierLock API intermittent outages 7d 22h Apple Simlock IMEI Service, Apple Carrierlock IMEI Service
Started Jul 21, 2026, 08:45 PM UTC· resolved Jul 29, 2026, 07:13 PM UTC
- identified Jul 21, 2026, 08:45 PM UTC
Please note that APIs for CarrierLock and SimLock are experiencing intermittent issues on Desktop and are completely unable to be used on Single/Bulk IMEI checker.
- resolved Jul 29, 2026, 07:13 PM UTC
This incident has been resolved; the SIM lock and carrier lock servers should be working normally again.
Notice March 11, 2026 Remote App is not working 36m
Started Mar 11, 2026, 08:22 PM UTC· resolved Mar 11, 2026, 08:59 PM UTC
- identified Mar 11, 2026, 08:22 PM UTC
Our dev team is working on resolving the issue with the Remote App
- monitoring Mar 11, 2026, 08:49 PM UTC
This should be fixed. Please confirm and provide feedback.
- resolved Mar 11, 2026, 08:59 PM UTC
This incident is being reported as resolved by all clients.
Critical November 20, 2025 Apple Simlock API 4d 2h Apple Simlock IMEI Service, Apple Carrierlock IMEI Service
Started Nov 20, 2025, 12:17 PM UTC· resolved Nov 24, 2025, 02:29 PM UTC
- identified Nov 20, 2025, 12:17 PM UTC
We’re currently experiencing an issue where Apple server disruptions are causing inaccurate carrier and activation policy results worldwide. To ensure accuracy and protect your experience, we’ve temporarily paused the affected services. Our team is actively monitoring Apple’s recovery progress and running internal tests. Services will resume as soon as we confirm that everything is fully stable again. Thank you for your patience and understanding. If you have any urgent concerns, please feel free to reach out to our support team.
- identified Nov 20, 2025, 02:50 PM UTC
Please note: Desktop Simlock checks remain fully operational and are not affected for users running version 3.12.8 or later. This disruption currently affects only the API services. We are confirming with our providers which specific services are recovering and will share updates as soon as those details are available. Our team is actively monitoring Apple’s recovery and performing internal validation. Services will resume as soon as we confirm full stability. Thank you for your patience and understanding. If you have any urgent concerns, please get in touch with our support team.
- identified Nov 20, 2025, 05:58 PM UTC
Apple’s carrier information service has recovered, and Carrier Information lookups are now back online. However, SIMLock-only checks remain paused due to continued instability with Apple’s SIMLock service. Desktop Simlock checks for users on version 3.12.8f and above remain fully operational and are not impacted. We’re continuing to monitor Apple’s recovery progress and will reopen SIMLock-only API services as soon as stability is confirmed. Thank you for your patience. Please reach out to our support team if you have any urgent needs.
- resolved Nov 24, 2025, 02:29 PM UTC
This incident has been resolved.
Minor November 11, 2025 Cloud - Recently processed devices are not showing up in the Cloud Database 4h 39m Cloud Portal
Started Nov 11, 2025, 09:53 PM UTC· resolved Nov 12, 2025, 02:33 AM UTC
- investigating Nov 11, 2025, 09:53 PM UTC
We are currently investigating the issue
- resolved Nov 12, 2025, 02:33 AM UTC
This incident has been resolved. Recently processed devices are now appearing correctly in the Cloud Database.
Critical August 15, 2025 iOS app not opening 2d 11h Apple iOS App
Started Aug 15, 2025, 05:30 PM UTC· resolved Aug 18, 2025, 05:00 AM UTC
- monitoring Aug 15, 2025, 07:53 PM UTC
We’re currently experiencing an issue where the Phonecheck iOS app may not open for some users. This is due to recent changes made by Apple that place new limits on certain connection requests our app relies on. These limits can temporarily disrupt access. Our development team is already implementing an update to ensure our app fully adapts to Apple’s new requirements. This update will be released on Monday as an over-the-air (OTA) update. Until then, we’re making temporary adjustments on our systems throughout the day to keep the app accessible. If the app becomes unresponsive, restarting Phonecheck after we’ve applied these changes should allow you to continue processing. We truly appreciate your understanding as we work to quickly bring you a permanent solution.
- monitoring Aug 15, 2025, 07:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 18, 2025, 05:25 PM UTC
Hello team, A mandatory update for Phonecheck3 has been pushed (3.12.6batch2) and must be accepted on all stations. This update is required in order to continue processing iOS devices. Due to recent changes from Apple, older versions of Phonecheck3 will no longer function reliably. Updating ensures the iOS app remains operational and prevents processing disruptions. Please ensure you update all stations as soon as possible. Our team will continue to monitor and assist with any issues that may arise. Thank you for your cooperation.
Critical August 13, 2025 Apple Server Issue 21h 14m Apple iOS App
Started Aug 13, 2025, 08:41 PM UTC· resolved Aug 14, 2025, 05:56 PM UTC
- investigating Aug 13, 2025, 08:41 PM UTC
We are currently investigating an issue that is stemming from Apple's Servers experiencing an outage.
- identified Aug 13, 2025, 10:07 PM UTC
We’re aware that the Phonecheck iOS app is currently not opening. This issue is not on our side — it’s being caused by a problem with Apple’s servers. Apple Business Manager experienced outages yesterday and today, which has created a backlog of requests in their API. Unfortunately, this backlog is affecting the ability for our iOS app to launch properly. We’re closely monitoring Apple’s status and expect the issue to resolve once their systems finish processing the queued requests.
- resolved Aug 14, 2025, 05:56 PM UTC
Good News -- We’re starting to receive reports that the iOS app is operational again. Please restart Phonecheck, select "Clear Cache" from the options at login, and then try processing your iOS devices. Let us know if everything is working on your end.
Major July 20, 2025 Issues logging in to Phonecheck desktop or opening the mobile application 2h 59m Cloud Portal
Started Jul 20, 2025, 02:00 PM UTC· resolved Jul 20, 2025, 05:00 PM UTC
- investigating Jul 20, 2025, 04:27 PM UTC
Our development team is working to resolve an issue affecting the cloud portal and mobile processing.
- resolved Jul 20, 2025, 05:19 PM UTC
The issue should be resolved at this time
Notice May 29, 2025 Server Outage 35m Cloud Portal, Mac Desktop, Windows Desktop
Started May 29, 2025, 12:20 PM UTC· resolved May 29, 2025, 12:55 PM UTC
- investigating May 29, 2025, 12:20 PM UTC
We are currently investigating an outage that is causing issues with device processing on Phonecheck.
- resolved May 29, 2025, 12:55 PM UTC
This incident has been resolved.
Major April 15, 2025 Apple Server 2h 40m Apple iOS App
Started Apr 15, 2025, 07:02 PM UTC· resolved Apr 15, 2025, 09:43 PM UTC
- investigating Apr 15, 2025, 07:02 PM UTC
Apple is currently experiencing an issue on its end, which is preventing Phonecheck from accessing the mobile application for iOS. Please note that Androids can be processed at this time, while we wait to hear back from Apple.
- monitoring Apr 15, 2025, 09:26 PM UTC
Apple has resolved the issue on their end; we are getting reports of users able to open the iOS app once again. Please restart Phonecheck and try again.
- resolved Apr 15, 2025, 09:43 PM UTC
The iOS app is fully operational
Minor April 3, 2025 Degraded Performance 1h 8m Mac Desktop, Windows Desktop
Started Apr 03, 2025, 04:56 PM UTC· resolved Apr 03, 2025, 06:05 PM UTC
- investigating Apr 03, 2025, 04:56 PM UTC
We are currently investigating an issue with performance degraded reported on Phonecheck
- monitoring Apr 03, 2025, 05:42 PM UTC
Phonecheck performance has improved and should be operational; some users may still experience random device delays.
- resolved Apr 03, 2025, 06:05 PM UTC
Phonecheck performance issue has been resolved
Minor January 31, 2025 Server Disruption 9m Mac Desktop, Windows Desktop
Started Jan 31, 2025, 04:20 PM UTC· resolved Jan 31, 2025, 04:30 PM UTC
- investigating Jan 31, 2025, 04:20 PM UTC
We are currently receiving reports of users unable to sign in or process devices.
- monitoring Jan 31, 2025, 04:27 PM UTC
We are receiving reports that Phonecheck is operational at this time
- resolved Jan 31, 2025, 09:31 PM UTC
This incident has been resolved.
Minor January 21, 2025 Degraded Performance on Phonecheck 49m Cloud Portal
Started Jan 21, 2025, 09:39 PM UTC· resolved Jan 21, 2025, 10:29 PM UTC
- monitoring Jan 21, 2025, 09:39 PM UTC
We were experiencing degraded performance causing issues with users' processing devices; this should be resolved by restarting Phonecheck. We are monitoring the situation should anything change.
- resolved Jan 21, 2025, 10:29 PM UTC
Degraded Performance has been resolved; Cloud should be operating at full speed.