Phonecheck incident

Login Issues - Token Not Generated Error

Critical Resolved View vendor source →

Phonecheck experienced a critical incident on August 17, 2026 affecting Mac Desktop and Windows Desktop, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 09:18 PM UTC
Resolved
Aug 17, 2026, 10:14 PM UTC
Duration
55m
Detected by Pingoru
Aug 17, 2026, 09:18 PM UTC

Affected components

Mac DesktopWindows Desktop

Update timeline

  1. investigating Aug 17, 2026, 09:18 PM UTC

    We are currently investigating the issue, please stand by as we provide a solution ASAP

  2. monitoring Aug 17, 2026, 09:40 PM UTC

    The Phonecheck service should now be operational again. However, we are continuing to monitor the system closely, as it may take some time for all services to fully stabilize.

  3. resolved Aug 17, 2026, 10:14 PM UTC

    This incident has been resolved, we will be sure to account for this issue and provide a solution to prevent this incident from happening again.