Phonecheck Outage History

Phonecheck partial outage · 1 active incident View live status →

Phonecheck had 12 outages in the last 2 years totaling 194h 35m of downtime — averaging 0.5 incidents per month.

There were 12 Phonecheck outages since September 11, 2024 totaling 194h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://statuspage.phonecheck.com

Minor July 22, 2026

Verizon Finance ESN is down

Detected by Pingoru
Jul 22, 2026, 04:02 PM UTC
Resolved
Jul 22, 2026, 06:01 PM UTC
Duration
1h 58m
Affected: Verizon Status
Timeline · 3 updates
  1. identified Jul 22, 2026, 04:02 PM UTC

    We have confirmed that Verizon's Finance Check is currently down. We are waiting to hear back from Verizon for an ETA on when this will come back online.

  2. monitoring Jul 22, 2026, 04:46 PM UTC

    Verizon has confirmed that the Finance check should be back online. We are currently monitoring to ensure it's working.

  3. resolved Jul 22, 2026, 06:01 PM UTC

    Verizon Finance ESN server is back online

Read the full incident report →

Notice March 11, 2026

Remote App is not working

Detected by Pingoru
Mar 11, 2026, 08:22 PM UTC
Resolved
Mar 11, 2026, 08:59 PM UTC
Duration
36m
Timeline · 3 updates
  1. identified Mar 11, 2026, 08:22 PM UTC

    Our dev team is working on resolving the issue with the Remote App

  2. monitoring Mar 11, 2026, 08:49 PM UTC

    This should be fixed. Please confirm and provide feedback.

  3. resolved Mar 11, 2026, 08:59 PM UTC

    This incident is being reported as resolved by all clients.

Read the full incident report →

Critical November 20, 2025

Apple Simlock API

Detected by Pingoru
Nov 20, 2025, 12:17 PM UTC
Resolved
Nov 24, 2025, 02:29 PM UTC
Duration
4d 2h
Affected: Apple Simlock IMEI ServiceApple Carrierlock IMEI Service
Timeline · 4 updates
  1. identified Nov 20, 2025, 12:17 PM UTC

    We’re currently experiencing an issue where Apple server disruptions are causing inaccurate carrier and activation policy results worldwide. To ensure accuracy and protect your experience, we’ve temporarily paused the affected services. Our team is actively monitoring Apple’s recovery progress and running internal tests. Services will resume as soon as we confirm that everything is fully stable again. Thank you for your patience and understanding. If you have any urgent concerns, please feel free to reach out to our support team.

  2. identified Nov 20, 2025, 02:50 PM UTC

    Please note: Desktop Simlock checks remain fully operational and are not affected for users running version 3.12.8 or later. This disruption currently affects only the API services. We are confirming with our providers which specific services are recovering and will share updates as soon as those details are available. Our team is actively monitoring Apple’s recovery and performing internal validation. Services will resume as soon as we confirm full stability. Thank you for your patience and understanding. If you have any urgent concerns, please get in touch with our support team.

  3. identified Nov 20, 2025, 05:58 PM UTC

    Apple’s carrier information service has recovered, and Carrier Information lookups are now back online. However, SIMLock-only checks remain paused due to continued instability with Apple’s SIMLock service. Desktop Simlock checks for users on version 3.12.8f and above remain fully operational and are not impacted. We’re continuing to monitor Apple’s recovery progress and will reopen SIMLock-only API services as soon as stability is confirmed. Thank you for your patience. Please reach out to our support team if you have any urgent needs.

  4. resolved Nov 24, 2025, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Cloud - Recently processed devices are not showing up in the Cloud Database

Detected by Pingoru
Nov 11, 2025, 09:53 PM UTC
Resolved
Nov 12, 2025, 02:33 AM UTC
Duration
4h 39m
Affected: Cloud Portal
Timeline · 2 updates
  1. investigating Nov 11, 2025, 09:53 PM UTC

    We are currently investigating the issue

  2. resolved Nov 12, 2025, 02:33 AM UTC

    This incident has been resolved. Recently processed devices are now appearing correctly in the Cloud Database.

Read the full incident report →

Critical August 15, 2025

iOS app not opening

Detected by Pingoru
Aug 15, 2025, 05:30 PM UTC
Resolved
Aug 18, 2025, 05:00 AM UTC
Duration
2d 11h
Affected: Apple iOS App
Timeline · 3 updates
  1. monitoring Aug 15, 2025, 07:53 PM UTC

    We’re currently experiencing an issue where the Phonecheck iOS app may not open for some users. This is due to recent changes made by Apple that place new limits on certain connection requests our app relies on. These limits can temporarily disrupt access. Our development team is already implementing an update to ensure our app fully adapts to Apple’s new requirements. This update will be released on Monday as an over-the-air (OTA) update. Until then, we’re making temporary adjustments on our systems throughout the day to keep the app accessible. If the app becomes unresponsive, restarting Phonecheck after we’ve applied these changes should allow you to continue processing. We truly appreciate your understanding as we work to quickly bring you a permanent solution.

  2. monitoring Aug 15, 2025, 07:54 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 18, 2025, 05:25 PM UTC

    Hello team, A mandatory update for Phonecheck3 has been pushed (3.12.6batch2) and must be accepted on all stations. This update is required in order to continue processing iOS devices. Due to recent changes from Apple, older versions of Phonecheck3 will no longer function reliably. Updating ensures the iOS app remains operational and prevents processing disruptions. Please ensure you update all stations as soon as possible. Our team will continue to monitor and assist with any issues that may arise. Thank you for your cooperation.

Read the full incident report →

Critical August 13, 2025

Apple Server Issue

Detected by Pingoru
Aug 13, 2025, 08:41 PM UTC
Resolved
Aug 14, 2025, 05:56 PM UTC
Duration
21h 14m
Affected: Apple iOS App
Timeline · 3 updates
  1. investigating Aug 13, 2025, 08:41 PM UTC

    We are currently investigating an issue that is stemming from Apple's Servers experiencing an outage.

  2. identified Aug 13, 2025, 10:07 PM UTC

    We’re aware that the Phonecheck iOS app is currently not opening. This issue is not on our side — it’s being caused by a problem with Apple’s servers. Apple Business Manager experienced outages yesterday and today, which has created a backlog of requests in their API. Unfortunately, this backlog is affecting the ability for our iOS app to launch properly. We’re closely monitoring Apple’s status and expect the issue to resolve once their systems finish processing the queued requests.

  3. resolved Aug 14, 2025, 05:56 PM UTC

    Good News -- We’re starting to receive reports that the iOS app is operational again. Please restart Phonecheck, select "Clear Cache" from the options at login, and then try processing your iOS devices. Let us know if everything is working on your end.

Read the full incident report →

Notice May 29, 2025

Server Outage

Detected by Pingoru
May 29, 2025, 12:20 PM UTC
Resolved
May 29, 2025, 12:55 PM UTC
Duration
35m
Affected: Cloud PortalMac DesktopWindows Desktop
Timeline · 2 updates
  1. investigating May 29, 2025, 12:20 PM UTC

    We are currently investigating an outage that is causing issues with device processing on Phonecheck.

  2. resolved May 29, 2025, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2025

Apple Server

Detected by Pingoru
Apr 15, 2025, 07:02 PM UTC
Resolved
Apr 15, 2025, 09:43 PM UTC
Duration
2h 40m
Affected: Apple iOS App
Timeline · 3 updates
  1. investigating Apr 15, 2025, 07:02 PM UTC

    Apple is currently experiencing an issue on its end, which is preventing Phonecheck from accessing the mobile application for iOS. Please note that Androids can be processed at this time, while we wait to hear back from Apple.

  2. monitoring Apr 15, 2025, 09:26 PM UTC

    Apple has resolved the issue on their end; we are getting reports of users able to open the iOS app once again. Please restart Phonecheck and try again.

  3. resolved Apr 15, 2025, 09:43 PM UTC

    The iOS app is fully operational

Read the full incident report →

Minor April 3, 2025

Degraded Performance

Detected by Pingoru
Apr 03, 2025, 04:56 PM UTC
Resolved
Apr 03, 2025, 06:05 PM UTC
Duration
1h 8m
Affected: Mac DesktopWindows Desktop
Timeline · 3 updates
  1. investigating Apr 03, 2025, 04:56 PM UTC

    We are currently investigating an issue with performance degraded reported on Phonecheck

  2. monitoring Apr 03, 2025, 05:42 PM UTC

    Phonecheck performance has improved and should be operational; some users may still experience random device delays.

  3. resolved Apr 03, 2025, 06:05 PM UTC

    Phonecheck performance issue has been resolved

Read the full incident report →

Minor January 31, 2025

Server Disruption

Detected by Pingoru
Jan 31, 2025, 04:20 PM UTC
Resolved
Jan 31, 2025, 04:30 PM UTC
Duration
9m
Affected: Mac DesktopWindows Desktop
Timeline · 3 updates
  1. investigating Jan 31, 2025, 04:20 PM UTC

    We are currently receiving reports of users unable to sign in or process devices.

  2. monitoring Jan 31, 2025, 04:27 PM UTC

    We are receiving reports that Phonecheck is operational at this time

  3. resolved Jan 31, 2025, 09:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 21, 2025

Degraded Performance on Phonecheck

Detected by Pingoru
Jan 21, 2025, 09:39 PM UTC
Resolved
Jan 21, 2025, 10:29 PM UTC
Duration
49m
Affected: Cloud Portal
Timeline · 2 updates
  1. monitoring Jan 21, 2025, 09:39 PM UTC

    We were experiencing degraded performance causing issues with users' processing devices; this should be resolved by restarting Phonecheck. We are monitoring the situation should anything change.

  2. resolved Jan 21, 2025, 10:29 PM UTC

    Degraded Performance has been resolved; Cloud should be operating at full speed.

Read the full incident report →