PhoneBurner had 4 outages in the last 2 years totaling 3h 0m of downtime — averaging 0.2 incidents per month.
There were 4 PhoneBurner outages since June 18, 2025 totaling 3h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating performance issues with the website.
Site performance is improving. We're monitoring.
Site performance is back to normal operation.
We have identified an intermittent issue with the dialer where the buttons don't work as expected. We have identified it as an issue with one of our vendors. We're working closely with them to resolve the issue.
The vendor is still researching the issues on their end.
We have started the process of moving all the usage away from the problematic vendor. We are monitoring. We recommend any users experiencing the issues log out of your account and login again to ensure you pickup the new configurations.
Traffic is migrated away from the problematic vendor and we'll continue monitoring.
We are investigating issues with the site
We've identified the source of the issue and we're remediating. We're starting to see performance improvements.
We are seeing full site performance recovery. We are monitoring.
Site performance has been restored. We've determined that an upstream provider was having performance issues that degraded some aspects of our site. We have mitigated those issue and the site is performing well. We'll continue monitoring.
We are investigating degraded website performance
Engineers have identified the issue and we're seeing performance recover. We're monitoring.
Site performance has been restored.