PhoneBurner experienced a minor incident on July 9, 2025 affecting Website and Dialer and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteDialerAPISMS
Update timeline
- investigating Jul 09, 2025, 02:36 PM UTC
We are investigating issues with the site
- identified Jul 09, 2025, 02:47 PM UTC
We've identified the source of the issue and we're remediating. We're starting to see performance improvements.
- monitoring Jul 09, 2025, 03:08 PM UTC
We are seeing full site performance recovery. We are monitoring.
- resolved Jul 09, 2025, 03:39 PM UTC
Site performance has been restored. We've determined that an upstream provider was having performance issues that degraded some aspects of our site. We have mitigated those issue and the site is performing well. We'll continue monitoring.