PhoneBurner Outage History
PhoneBurner is up right nowPingoru has recorded 51 incidents for PhoneBurner: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 3 of 523 (1%) |
Incidents, newest first
Notice October 21, 2026 Security upgrades 2h 41m Website, Dialer, API, SMS
Started Oct 21, 2026, 01:43 PM UTC· resolved Oct 21, 2026, 04:25 PM UTC
- monitoring Oct 21, 2026, 01:43 PM UTC
As part of our ongoing commitment to data and information security, out of an abundance of caution, we are deploying a series of security countermeasures in response to the widely reported internet security vulnerability announced in the last 24 hours. As part of this rapid response effort, some users may experience intermittent availability of our services. We will provide further updates when this effort is complete.
- monitoring Oct 21, 2026, 03:28 PM UTC
Work continues in response to the widely reported known internet security vulnerability announced in the last 24 hours. As our teams deploy security enhancements, users may experience an intermittent degraded experience while those changes propagate through our services. We appreciate your patience as we continue to deploy security enhancements and will continue to provide updates.
- resolved Oct 21, 2026, 04:25 PM UTC
We have successfully deployed new security patches and updated our environment with new configurations from our security partners. We believe that users should experience normal operating conditions. We appreciate your patience as we’ve worked through this process to secure our services and applications.
Notice July 20, 2026 Website issues 12m Website, Dialer
Started Jul 20, 2026, 07:46 PM UTC· resolved Jul 20, 2026, 07:58 PM UTC
- identified Jul 20, 2026, 07:46 PM UTC
We are investigating website issues. Engineers have identified the issue and are working on a solution.
- monitoring Jul 20, 2026, 07:49 PM UTC
Issue is resolved. We are monitoring
- resolved Jul 20, 2026, 07:58 PM UTC
Site is back to normal operation.
Notice June 9, 2026 Starting a dial session is degraded. 8m Dialer
Started Jun 09, 2026, 01:51 PM UTC· resolved Jun 09, 2026, 02:00 PM UTC
- investigating Jun 09, 2026, 01:51 PM UTC
We are investigating a fix.
- resolved Jun 09, 2026, 02:00 PM UTC
This incident has been resolved.
Minor July 28, 2025 Website performance degradation 4m Website, Dialer, API
Started Jul 28, 2025, 06:20 PM UTC· resolved Jul 28, 2025, 06:25 PM UTC
- investigating Jul 28, 2025, 06:20 PM UTC
We are investigating performance issues with the website.
- monitoring Jul 28, 2025, 06:23 PM UTC
Site performance is improving. We're monitoring.
- resolved Jul 28, 2025, 06:25 PM UTC
Site performance is back to normal operation.
Minor July 23, 2025 Dialer button issues 1h 24m Dialer
Started Jul 23, 2025, 08:31 PM UTC· resolved Jul 23, 2025, 09:55 PM UTC
- identified Jul 23, 2025, 08:31 PM UTC
We have identified an intermittent issue with the dialer where the buttons don't work as expected. We have identified it as an issue with one of our vendors. We're working closely with them to resolve the issue.
- identified Jul 23, 2025, 08:51 PM UTC
The vendor is still researching the issues on their end.
- monitoring Jul 23, 2025, 09:49 PM UTC
We have started the process of moving all the usage away from the problematic vendor. We are monitoring. We recommend any users experiencing the issues log out of your account and login again to ensure you pickup the new configurations.
- resolved Jul 23, 2025, 09:55 PM UTC
Traffic is migrated away from the problematic vendor and we'll continue monitoring.
Minor July 9, 2025 Site performance issues 1h 3m Website, Dialer, API, SMS
Started Jul 09, 2025, 02:36 PM UTC· resolved Jul 09, 2025, 03:39 PM UTC
- investigating Jul 09, 2025, 02:36 PM UTC
We are investigating issues with the site
- identified Jul 09, 2025, 02:47 PM UTC
We've identified the source of the issue and we're remediating. We're starting to see performance improvements.
- monitoring Jul 09, 2025, 03:08 PM UTC
We are seeing full site performance recovery. We are monitoring.
- resolved Jul 09, 2025, 03:39 PM UTC
Site performance has been restored. We've determined that an upstream provider was having performance issues that degraded some aspects of our site. We have mitigated those issue and the site is performing well. We'll continue monitoring.
Minor June 18, 2025 Degraded website performance 28m Website, Dialer, API, SMS
Started Jun 18, 2025, 06:42 PM UTC· resolved Jun 18, 2025, 07:10 PM UTC
- investigating Jun 18, 2025, 06:42 PM UTC
We are investigating degraded website performance
- monitoring Jun 18, 2025, 06:56 PM UTC
Engineers have identified the issue and we're seeing performance recover. We're monitoring.
- resolved Jun 18, 2025, 07:10 PM UTC
Site performance has been restored.
Notice May 16, 2025 Outbound and inbound calls experiencing issues. 41m Dialer
Started May 16, 2025, 01:07 AM UTC· resolved May 16, 2025, 01:49 AM UTC
- investigating May 16, 2025, 01:07 AM UTC
We have identified the issue and are working on a resolution.
- identified May 16, 2025, 01:34 AM UTC
Engineering team has identified a fix and an update and/or fix should be deployed shortly.
- monitoring May 16, 2025, 01:41 AM UTC
Calls are completing successfully. We are monitoring the make sure the system is stable.
- resolved May 16, 2025, 01:49 AM UTC
The incident is resolved.
Critical March 27, 2025 Website is currently degraded and not functional. 1h 50m Website, Dialer, API, SMS
Started Mar 27, 2025, 01:56 AM UTC· resolved Mar 27, 2025, 03:46 AM UTC
- investigating Mar 27, 2025, 01:56 AM UTC
We are investigating the issue.
- investigating Mar 27, 2025, 02:17 AM UTC
The team continues to investigate the issue. A new update will come shortly.
- investigating Mar 27, 2025, 02:36 AM UTC
We are continuing to work on a fix for the issue.
- monitoring Mar 27, 2025, 02:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2025, 03:46 AM UTC
This incident has been resolved.
Minor March 14, 2025 Site response speed issues 20m Website, Dialer
Started Mar 14, 2025, 07:44 PM UTC· resolved Mar 14, 2025, 08:05 PM UTC
- investigating Mar 14, 2025, 07:44 PM UTC
We are investing issues with the site loading slowly.
- identified Mar 14, 2025, 07:48 PM UTC
We have identified the source of the issue and the team is working on resolution.
- monitoring Mar 14, 2025, 07:58 PM UTC
We're observing site performance improvements. We're monitoring.
- resolved Mar 14, 2025, 08:05 PM UTC
The site performance has been restored.
Major February 28, 2025 Intermittent issues with outbound calls 21m Dialer
Started Feb 28, 2025, 02:26 PM UTC· resolved Feb 28, 2025, 02:48 PM UTC
- identified Feb 28, 2025, 02:26 PM UTC
We have identified an issue with some outbound calls through the dialer. This includes call transfers as well. Engineers are actively working through the issues.
- monitoring Feb 28, 2025, 02:42 PM UTC
Issue has been identified and resolved. We are monitoring.
- resolved Feb 28, 2025, 02:48 PM UTC
Systems are fully operational.
Minor October 24, 2024 Degraded performance 34m Website, Dialer, API, SMS
Started Oct 24, 2024, 02:26 PM UTC· resolved Oct 24, 2024, 03:01 PM UTC
- investigating Oct 24, 2024, 02:26 PM UTC
We are currently researching issues related to slow site performance.
- identified Oct 24, 2024, 02:38 PM UTC
We have identified the source of the issue and are deploying a fix.
- monitoring Oct 24, 2024, 02:41 PM UTC
A fix has been implemented and performance is recovering. We are monitoring.
- identified Oct 24, 2024, 02:46 PM UTC
Issues are not resolved. We are triaging a deployment issue.
- monitoring Oct 24, 2024, 02:56 PM UTC
Fixes are confirmed in good working order. We are monitoring performance.
- resolved Oct 24, 2024, 03:01 PM UTC
Site performance is fully restored and operating normally.