Philips HealthSuite Outage History
Philips HealthSuite is up right nowPhilips HealthSuite had 5 outages in the last 2 years totaling 34h 33m of downtime — averaging 0.2 incidents per month.
There were 5 Philips HealthSuite outages since January 28, 2026 totaling 34h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
PRS Application Launch Failures
Affected: RSN Application Launch
Timeline · 3 updates
- identified Apr 19, 2026, 08:35 AM UTC
The issue causing PRS applications to not launch has been identified and is in the process of being resolved.
- identified Apr 19, 2026, 08:36 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 19, 2026, 10:40 AM UTC
This issue has been resolved
HSDP ConnectIOT Concentrator Service is Returning Intermittent Failures in EU-West Prod
Affected: EU-West Production Concentrator
Timeline · 2 updates
- investigating Feb 10, 2026, 10:19 PM UTC
- HSDP ConnectIOT Concentrator Service is experiencing intermittent failures - Start time of the outage: 9:14PM UTC - Engineering teams are investigating the issue to determine the source of the issue - There is no ETR at this time. Additional updates will be posted as soon as they become available.
- resolved Feb 10, 2026, 10:54 PM UTC
The service experienced a temporary internal server error (5xx), which caused brief request failures. The service is now up and running.
Vault Broker Disruption - US-East - Production
Timeline · 1 update
- resolved Jan 29, 2026, 02:07 PM UTC
2026‑01‑29 04:01 (ET) Our team identified and began monitoring a service disruption affecting the Vault Broker service in the US‑East Production region. The appropriate teams were engaged and immediately began investigating and working toward remediation. 2026‑01‑29 05:17 (ET) Our Infrastructure team continues active investigation. We have identified a backend connectivity issue and are working to restore normal service operations. This issue is being treated as a priority, and we will provide the next update as soon as meaningful progress is made. 2026‑01‑29 05:54 (ET) Service has been fully restored and is now operating normally.