Philips HealthSuite incident

unable to launch Philips Remote Services (PRS) Portal Applications, create new shadow accounts, or fetch shadow account details

Notice Resolved View vendor source →

Philips HealthSuite experienced a notice incident on December 23, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2021, 05:31 PM UTC
Resolved
Sep 13, 2021, 10:30 PM UTC
Duration
—
Detected by Pingoru
Dec 23, 2021, 05:31 PM UTC

Update timeline

  1. resolved Dec 23, 2021, 05:31 PM UTC

    ISSUE: PRS Application Launch and Shadow account view/creation was not working CAUSE: Certificate used for secure LDAP communication was expired. FIX: Renewed LDAP certificates on AD servers