Philips HealthSuite incident

M2M devices search issue in PRS portal

Major Resolved View vendor source →

Philips HealthSuite experienced a major incident on September 23, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2021, 05:30 AM UTC
Resolved
Sep 23, 2021, 05:30 AM UTC
Duration
—
Detected by Pingoru
Sep 23, 2021, 05:30 AM UTC

Update timeline

  1. resolved Sep 24, 2021, 05:22 AM UTC

    M2M devices were not coming up in search window of PRS portal. Users were unable to get the M2M devices in PRS portal. Exact time happened as follows: 1st occurrence start: 10:42 AM IST 1st occurrence end: 3:25 PM IST 1st occurrence duration: 4:43 hrs 2nd occurrence start: 7:13 PM IST 2nd occurrence end: 7:45 PM IST 2nd occurrence duration: 32 mins