Philips HealthSuite experienced a major incident on March 24, 2022 affecting M2M Device Connectivity – PSA Enabled and Software Distribution(RSWD) and 1 more component, lasting 11h 31m. The incident has been resolved; the full update timeline is below.
Affected components
M2M Device Connectivity – PSA EnabledSoftware Distribution(RSWD)M2M Device Registration
Update timeline
- investigating Mar 24, 2022, 09:08 AM UTC
Axeda endpoint is failing intermittently, Sev0 case is registered with PTC. PTC and their R&D team is looking into issue.
- investigating Mar 24, 2022, 05:03 PM UTC
Node which was having issues has been restarted by PTC team. we are closely monitoring for the connection to get stable.
- monitoring Mar 24, 2022, 05:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 24, 2022, 08:39 PM UTC
The Axeda was restarted at 14:00 UTC. As of 20:00 UTC things appear to be back to normal So this is being closed out
- resolved Mar 24, 2022, 08:39 PM UTC
This incident has been resolved.