Philips HealthSuite Outage History
Philips HealthSuite is up right nowPhilips HealthSuite had 7 outages in the last 2 years totaling 34h 33m of downtime — averaging 0.3 incidents per month.
There were 7 Philips HealthSuite outages since September 7, 2024 totaling 34h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
PRS Application Launch Failures
Affected: RSN Application Launch
Timeline · 3 updates
- identified Apr 19, 2026, 08:35 AM UTC
The issue causing PRS applications to not launch has been identified and is in the process of being resolved.
- identified Apr 19, 2026, 08:36 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 19, 2026, 10:40 AM UTC
This issue has been resolved
HSDP ConnectIOT Concentrator Service is Returning Intermittent Failures in EU-West Prod
Affected: EU-West Production Concentrator
Timeline · 2 updates
- investigating Feb 10, 2026, 10:19 PM UTC
- HSDP ConnectIOT Concentrator Service is experiencing intermittent failures - Start time of the outage: 9:14PM UTC - Engineering teams are investigating the issue to determine the source of the issue - There is no ETR at this time. Additional updates will be posted as soon as they become available.
- resolved Feb 10, 2026, 10:54 PM UTC
The service experienced a temporary internal server error (5xx), which caused brief request failures. The service is now up and running.
Vault Broker Disruption - US-East - Production
Timeline · 1 update
- resolved Jan 29, 2026, 02:07 PM UTC
2026‑01‑29 04:01 (ET) Our team identified and began monitoring a service disruption affecting the Vault Broker service in the US‑East Production region. The appropriate teams were engaged and immediately began investigating and working toward remediation. 2026‑01‑29 05:17 (ET) Our Infrastructure team continues active investigation. We have identified a backend connectivity issue and are working to restore normal service operations. This issue is being treated as a priority, and we will provide the next update as soon as meaningful progress is made. 2026‑01‑29 05:54 (ET) Service has been fully restored and is now operating normally.
Announcement: AWS Issues in EU-WEST-1 Region on 2026-JAN-28
Timeline · 4 updates
HSDP-Inference client-test down
Timeline · 1 update
- resolved Oct 30, 2024, 01:42 PM UTC
The inference server app keeps crashing because "The security token included in the request is invalid"
Most applications can't be launched via PRS portal
Timeline · 1 update
- resolved Sep 20, 2024, 05:36 AM UTC
Most applications can't be launched via PRS portal, because the signed certificate has expired, it caused execution script for lauching application on Citrix Worknode can't be executed because of authentication failure and blocked by Windows Group Policy, we mitigated this issue by disabling GPO, and then renew the certificate to resign all of execution scripts to fully fix it.