Philips HealthSuite incident

Most applications can't be launched via PRS portal

Notice Resolved View vendor source →

Philips HealthSuite experienced a notice incident on September 7, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2024, 12:00 PM UTC
Resolved
Sep 07, 2024, 12:00 PM UTC
Duration
—
Detected by Pingoru
Sep 07, 2024, 12:00 PM UTC

Update timeline

  1. resolved Sep 20, 2024, 05:36 AM UTC

    Most applications can't be launched via PRS portal, because the signed certificate has expired, it caused execution script for lauching application on Citrix Worknode can't be executed because of authentication failure and blocked by Windows Group Policy, we mitigated this issue by disabling GPO, and then renew the certificate to resign all of execution scripts to fully fix it.