inc034566-AWS some of the services not working/eu-west
Affected: eu-west
Timeline · 1 update
- investigating Jun 19, 2026, 10:33 AM UTC
We are currently working the issue
Philips HealthSuite Outage History
Philips HealthSuite is up right nowPhilips HealthSuite had 7 outages in the last 2 years totaling 34h 47m of downtime — averaging 0.3 incidents per month.
There were 7 Philips HealthSuite outages since October 30, 2024 totaling 34h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Ongoing AWS issues impacting multiple services(Amazon Elastic Compute Cloud) in the US East (N. Virginia) on 2026-MAY-08
Timeline · 5 updates
PRS Application Launch Failures
Affected: RSN Application Launch
Timeline · 3 updates
- identified Apr 19, 2026, 08:35 AM UTC
The issue causing PRS applications to not launch has been identified and is in the process of being resolved.
- identified Apr 19, 2026, 08:36 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 19, 2026, 10:40 AM UTC
This issue has been resolved
HSDP ConnectIOT Concentrator Service is Returning Intermittent Failures in EU-West Prod
Affected: EU-West Production Concentrator
Timeline · 2 updates
- investigating Feb 10, 2026, 10:19 PM UTC
- HSDP ConnectIOT Concentrator Service is experiencing intermittent failures - Start time of the outage: 9:14PM UTC - Engineering teams are investigating the issue to determine the source of the issue - There is no ETR at this time. Additional updates will be posted as soon as they become available.
- resolved Feb 10, 2026, 10:54 PM UTC
The service experienced a temporary internal server error (5xx), which caused brief request failures. The service is now up and running.
Vault Broker Disruption - US-East - Production
Timeline · 1 update
- resolved Jan 29, 2026, 02:07 PM UTC
2026‑01‑29 04:01 (ET) Our team identified and began monitoring a service disruption affecting the Vault Broker service in the US‑East Production region. The appropriate teams were engaged and immediately began investigating and working toward remediation. 2026‑01‑29 05:17 (ET) Our Infrastructure team continues active investigation. We have identified a backend connectivity issue and are working to restore normal service operations. This issue is being treated as a priority, and we will provide the next update as soon as meaningful progress is made. 2026‑01‑29 05:54 (ET) Service has been fully restored and is now operating normally.
Announcement: AWS Issues in EU-WEST-1 Region on 2026-JAN-28
Timeline · 4 updates
HSDP-Inference client-test down
Timeline · 1 update
- resolved Oct 30, 2024, 01:42 PM UTC
The inference server app keeps crashing because "The security token included in the request is invalid"