Perplexity had 18 outages in the last 2 years totaling 5h 9m of downtime — averaging 0.7 incidents per month.
There were 18 Perplexity outages since January 23, 2025 totaling 5h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating reports of degraded Computer tasks.
We have identified the root cause and are rolling back.
Rollback completed and we are monitoring the health of Computer tasks.
This incident has been resolved.
Type: Incident Duration: 57 minutes Affected Components: Computer Aug 14, 10:46:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 14, 11:43:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 4 minutes Affected Components: API Aug 13, 01:49:15 GMT+0 - Resolved - This incident has been resolved. Aug 13, 00:45:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 13, 01:43:04 GMT+0 - Monitoring - We identified the problematic deploy and rolled back the service.
Type: Incident Duration: 3 hours and 33 minutes Affected Components: Computer Aug 6, 14:30:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 6, 15:15:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 6, 16:40:00 GMT+0 - Monitoring - We have mitigated the issue and are repairing impacted instances. Aug 6, 18:03:00 GMT+0 - Resolved - This incident has been resolved.
We are currently investigating this incident.
We have identified the problem and have rolled back the impacted services.
This incident has been resolved.
We’re experiencing an internal infrastructure outage that’s degrading the Computer experience. Our team is actively investigating and working on a resolution.
Type: Incident Duration: 4 hours and 31 minutes Affected Components: Website Jun 5, 01:00:00 GMT+0 - Monitoring - Connectors are recovering and getting back to normal for all users. Jun 4, 21:10:00 GMT+0 - Investigating - We have identified connector issues that are currently impacting users. Jun 5, 01:40:38 GMT+0 - Resolved - This incident has been resolved.
A small percentage of our users may experience instability while using Perplexity Website and products. We're investigating the incident.
We’ve identified the root cause in the underlying AWS infrastructure. We’re actively working with the AWS team to mitigate the issue and fully restore the service.
This incident has been resolved.
We are continuing to work on a fix for this incident.
This incident has been resolved.
Type: Incident Duration: 52 minutes Affected Components: API Feb 16, 21:35:20 GMT+0 - Investigating - We are currently investigating this incident affecting Sonar API. Feb 16, 21:48:00 GMT+0 - Identified - We have identified the root cause and working on the mitigation. Feb 16, 22:14:44 GMT+0 - Monitoring - Sonar API is recovering. We'll continue monitoring the service and its health. Feb 16, 22:27:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 18 minutes Affected Components: Website Feb 5, 22:18:11 GMT+0 - Investigating - We are investigating elevated error rates on the Perplexity website. Feb 5, 22:36:11 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 34 minutes Affected Components: Website, API Dec 5, 09:06:41 GMT+0 - Investigating - We are currently investigating this incident. Dec 5, 09:23:16 GMT+0 - Monitoring - The service is recovering and we are monitoring; the outage was caused by an underlying service provider issue. Dec 5, 09:41:11 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours Affected Components: Website, API Nov 18, 13:00:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 18, 13:46:17 GMT+0 - Investigating - We are currently investigating this incident. Nov 18, 14:59:39 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Affected Components: API Sep 5, 17:25:07 GMT+0 - Resolved - This incident has been resolved. Sep 5, 16:30:00 GMT+0 - Resolved - We experienced an outage for the API that lasted roughly 20 minutes. This incident has been resolved.
Type: Incident Duration: 3 hours and 41 minutes Affected Components: Website Jun 10, 11:50:05 GMT+0 - Investigating - We are investigating slowness and elevated error rates on the Perplexity website. Jun 10, 12:37:48 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 10, 14:36:10 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 15:31:29 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 49 minutes Affected Components: API May 7, 03:43:00 GMT+0 - Investigating - We are currently investigating this incident. May 7, 05:31:43 GMT+0 - Resolved - This incident has been resolved. May 7, 04:31:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.
Type: Incident Duration: 20 hours and 20 minutes Affected Components: API Apr 28, 07:08:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 29, 03:28:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 4 hours and 38 minutes Affected Components: Website Mar 28, 16:03:00 GMT+0 - Identified - Website cannot be accessed at the moment for various geographies. We are investigating and will notify once fully operational. Mar 28, 19:31:18 GMT+0 - Monitoring - We are continuing to work on a fix for this incident and implementing fixes for various geos and user groups. Various services will be degraded or inaccessible. Mar 28, 20:41:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 20 minutes Affected Components: API Feb 12, 21:52:00 GMT+0 - Resolved - This incident has been resolved. Feb 12, 21:32:00 GMT+0 - Investigating - An API downtime issue has been identified