Perplexity incident

Perplexity Website and API incident

Minor Resolved

Perplexity experienced a minor incident on May 8, 2026 affecting Website and API, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 12:20 AM UTC
Resolved
May 08, 2026, 04:19 AM UTC
Duration
3h 59m
Detected by Pingoru
May 08, 2026, 12:20 AM UTC

Affected components

WebsiteAPI

Update timeline

  1. investigating May 08, 2026, 12:20 AM UTC

    A small percentage of our users may experience instability while using Perplexity Website and products. We're investigating the incident.

  2. identified May 08, 2026, 12:30 AM UTC

    We’ve identified the root cause in the underlying AWS infrastructure. We’re actively working with the AWS team to mitigate the issue and fully restore the service.

  3. resolved May 08, 2026, 01:59 AM UTC

    This incident has been resolved.

  4. identified May 08, 2026, 02:10 AM UTC

    We are continuing to work on a fix for this incident.

  5. resolved May 08, 2026, 04:19 AM UTC

    This incident has been resolved.